Refunds & Cancellation
Longview is a subscription, sold with a free trial so you can be sure before you pay. This page explains, in plain terms, how billing, cancellation, and refunds work.
- 7-day free trial. Try Longview before you're charged — no payment to start.
- 14-day money-back guarantee. A full refund of any payment you ask about within 14 days of it, no questions asked.
- Cancel anytime. Your access continues to the end of the period you've paid for.
- Payments are handled by Paddle, our Merchant of Record — invoices, receipts, and refund requests go through Paddle.
- Your data is always yours. You can export your raw project data anytime, even after a subscription ends.
Free trial
New subscriptions start with a 7-day free trial. You won't be charged until the trial ends, and you can cancel during the trial at no cost.
Billing & payments
Your subscription is sold and billed by Paddle, our Merchant of Record. Paddle is the seller of record on your receipt; it processes your payment, handles applicable sales tax and VAT, and provides your invoices. We never see or store your full card details. You can view invoices and update your payment method through Paddle's customer portal (the link is on your receipt), or email us and we'll point you to it.
Cancelling your subscription
You can cancel at any time, with no cancellation fee, through Paddle's customer portal or by contacting us. When you cancel:
- Your subscription stays active until the end of the period you've already paid for — the rest of the month (monthly) or the rest of the year (annual).
- You are not charged again after that.
- Cancelling ends any founding-member pricing tied to keeping the subscription continuously active.
Refunds
We offer a 14-day money-back guarantee. If you're not satisfied with Longview for any reason, you can get a full refund of any payment, your first or a renewal, by asking within 14 days of that payment. No questions asked.
- Email Admin@longviewcruise.com, or contact Paddle using the link on your receipt.
- Refunds go back to your original payment method.
- When a payment is refunded, the subscription it paid for ends, and Longview still opens your projects so you can export them.
Price-drop guarantee
If we lower the list price of your plan during a term you've already paid for, we'll automatically credit annual subscribers the difference toward your next renewal. You never have to ask, and you'll never pay more for subscribing earlier.
Your data stays with you
Your project data lives on your own device, and you can export your raw cruise data at any time — including after a subscription lapses or is cancelled. Ending a subscription never locks you out of your own work. (See our Privacy Policy for how data is handled.)
Contact
Questions about billing, cancellation, or a refund: Admin@longviewcruise.com. We reply promptly and will help you sort it out.